IVC Class Formats Banner
  • Online (Asynchronous)
    • In an online class, all course activity occurs online; there are no required real-time or on campus meetings. All content is delivered in Canvas. Coursework does have due dates as set by the instructor, but can be completed, once the content becomes available, at any time before the due date.

    ondemand_videoVideo Overview

    Example:
    Building
    ONLINE
    Real-Time Online (Synchronous)
    • In a real-time online class, course meetings occur virtually on Zoom. The course meetings occur at scheduled days and times. Instructors will use Canvas to disseminate grades and potentially other class content, such as documents, discussions, and announcements. At the start of the semester, a detailed schedule for the term, with Zoom meetings, will be posted on IVC's Schedule Site and in Canvas.

    ondemand_videoVideo Overview

    Example:
    Building
    RT-ONL
    HyFlex (Synchronous)
    • In a HyFlex class, all course meetings are held face-to-face at IVC or a designated physical site, and may also be attended virtually, via Zoom (or the district-approved video conferencing platform). The course meetings occur at scheduled days and times. Instructors may still use Canvas or other software products to enhance the class outside of the face-to-face meetings, such as by posting documents, discussions, and announcements. High-stake assessments, such as mid-term or final will be the same exam for online or face-to-face students. Training/approvals: Canvas Basics, Zoom, Classroom Technology Tools.

    ondemand_videoVideo Overview

    Example:
    Building Room
    HYFLEX
    2700 2727
    Hybrid (Face-to-Face + Online)
    • In a hybrid class, course activity occurs both online and face-toface on campus; both the online and face-to-face portion are required. The face-to-face meetings occur on scheduled days and times. All online content is delivered in Canvas and/or zoom. At the start of the semester, a detailed schedule for the term, with face-to-face meetings, will be posted on IVC's Schedule Site and in Canvas.

    ondemand_videoVideo Overview

    Example:
    Building Room
    3100 3115
    RT-ONL
    Example 2:
    Building Room
    ONLINE
    3100 3109
    Face-to-Face (On Ground)
    • In a face-to-face class, course activity occurs at IVC or a designated physical site. The course meetings occur on scheduled days and times. Instructors may still use Canvas or other software products to enhance the class outside of the face-to-face meetings, such as by posting documents, discussions, and announcements.

    ondemand_videoVideo Overview

    Example:
    Building Room
    3100 3115
  • Changes may be occurring daily for schedule data and files are subject to change.
  • Winter 2023
    1 section
    • Business Administration
      1 section
      • BUS 058 - Customer Svs in the Workplace
        1 section
        BUS 058 Course Description:
        The customer service course is designed to provide key skills and attitude to effectively meet the needs of customers; to introduce elements in communication within business organizations; to provide an analysis of attitudes and behavior which create conflict between individuals and groups within an organization; to provide an understanding of how teams work together, common problems teams encounter and how to solve those problems; to provide key attitude skills; to provide an understanding of change and the influence it has on an organization and the individual in that organization; to introduce the student to decision making and problem solving; to acquaint students with the importance of values and ethics in the workplace; and to introduce time and stress management principles.
        • CRN 15172 (BUS 058 - Customer Svs in the Workplace)
          • In a hybrid class, course activity occurs both online and face-to-face on campus; both the online and face-to-face portion are required. The face-to-face meetings occur on scheduled days and times. All online content is delivered in Canvas. At the start of the semester, a detailed schedule for the term, with face-to-face meetings, will be posted on IVC's Schedule Site and in Canvas.

          Details for Course 15172
          Status CRN Units Instructor Cap Act Rem Syllabi Textbooks
          OPEN 15172 3.00 Ruiz, Angelica 32 12 20 View Syllabus / Download Textbooks
          Meeting Type Meeting Dates Times Building Room Start Date End Date
          Meeting Type:Lecture TBA ONLINE Jan 03, 2023 Feb 03, 2023
          Meeting Type:Lecture 08:00 AM - 09:40 AM 3100 3109 Jan 03, 2023 Feb 03, 2023